Wednesday, August 26, 2009

AT&T - Sorry, we did not understand your response. Reply ONLY the word YES to activate the 4 channel/$6 Mobile TV plan

If you ever receive a message similar to this:

AT&T:
AT&T Free Tip: Get weather, movie or restaurant
tips from Google on your phone.
Text HELP to 466453 to get started.
To end Tips send no to 4436

Be careful. I replied by sending "No" to 4436 and got this back:

From: 4436
"Sorry, we did not understand your response. Reply ONLY the word YES to activate the 4 channel/$6 Mobile TV plan"


Did you notice anywhere in the original message anything related to a mobile TV plan?

No, because it was just a free tip from AT&T

The first message is a bait to get you in contact with some vendors and the second message is an attempt to make you subscribe to a mobile TV plan for $4

The only way to stop this annoying messages (which BTW came marked as "URGENT") is to reply with the word "Stop"

I sent Stop to 4436 and got this message back:

FROM: 4436
AT&T AUTO REPLY: You have Opted out of AT&T marketing messages. Please do not REPLY to this message.

How lame for any company to try to trick it's customers to sign in for a subscription this way.

UPDATE: After some time, the messages resumed; I ended up calling customer service and had them remove me from their marketing list. I had to call twice and tell them these messages were in violation to the CAN-SPAM act before the messages actually stopped.


THE CAN-SPAM ACT

In 2003, Congress passed the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act, which makes it illegal to send unsolicited commercial e-mail messages to wireless devices, including cell phones and pagers, without first receiving the consumer's permission. The CAN-SPAM Act works together with the Telephone Consumer Protection Act, which created the National Do Not Call Registry.


2 comments:

Anonymous said...

I've opted out three times in as many weeks. Even if you figure out the magic word, it doesn't make it stop.

Anonymous said...

Thank you for this info. I sent "stop" and hopefully will not get these pointless messages anymore.