Wednesday, February 23, 2011

CISCO VPN Client does not work with mobile broadband on Windows 7

I have a computer with Windows 7 64 bit and CISCO VPN client ver. 5.0.07.0290. When I connect via VPN on my wireless network or wired network, the VPN client connects perfectly well and I am able to access computers over the VPN tunnel. However, when I'm using my AT&T mobile broadband card (data connect), the VPN client connects successfully but I am unable to access any resource over the VPN tunnel (no ping, no RDC etc).

Long story short, until CISCO fixes it's VPC client you have two options.

Option 1 is to download and use Shrew VPN Client. That will work just fine with Windows 7 64bit
Option 2 is to create a Dial Up Network to connect to your mobile ISP (that's what I did).

Make sure your HW is properly installed and working before configuring.

Requirements
  • A valid SIM card.
  • Valid profile information, including a username and password.
  • The Access Point Name (APN) of your service provider.

You can find this information by accessing the Profiles screen in Watcher. Once you have your information, exit Watcher.

Add initialization command

  1. Open the Control Panel.
  2. Select Phone and Modem Options > Modem.
  3. Select Sierra Wireless AirCard xxx HSDPA Modem in the list of installed modems.
  4. Click Properties.
  5. Select the Advanced tab.
  6. Type the following command in the Extra initialization commands field:

at+cgdcont=1,"IP","apn", where apn is your Access Point Name
(e.g. for AT&T users, it could be at+cgdcont=1,"IP","ISP.CINGULAR")


Add a new network connection

  1. Open the Control Panel.
  2. Select Network and Sharing Centre > Properties.
  3. Select Set up a connection or network on the left-hand side under Tasks.
  4. Select Set up a dial up connection under Choose a connection option, then click Next.

  1. Select Sierra Wireless AirCard xxx HSDPA Modem modem under Choose a connection option.
  2. Type the following under Type the information from your ISP:
    • *99# for the phone number.
    • The user name and password provided by your service provider.(e.g. for AT&T users, username and password could be blank.)
    • A connection name of your choice. (For example, Aircard_DUN)


  1. Click Connect. Vista will connect you to the Internet.
  2. Select Browse the Internet now.
  3. Select a preferable network location (Home, Work, or Public) under Select a location for the ‘Aircard_DUN’ network. Regular users should select Public.
  4. Click Close in the Successfully set network settings screen.


You can manage your newly created connection from the Manage network connections option under Network Connections.

12 comments:

Ricardo Salgado said...

tried to use shrew vpn client with my broadband card and doesn't work as well, same as cisco vpn client

any ideas?

Anonymous said...

Same problem with DELL Wireless 5550 HSPA+ MiniCard Modem

Solved... Thx a lot.

Anonymous said...

Thanks you for this info

Anonymous said...

Hi,
The other thing that works is to install DNEUpdate.msi from Citrix. It's working perfectly on Dell E6420.

Dominique said...

Thank you, this was incredibly helpful. I'm using a Dell Latitude e6420 with the Dell Wireless 5550 HSDPA+ mini card running on Windows 7 64bit Professional. Connecting to a Cisco VPN using the 64bit client.
Appreciate the blog post.
Dominique

Dominique said...

very helpful, thank you

Theodore Teow said...

I am facing the same problem, your solution is solved my problem.

Thank you very much

Tony & Petra said...

Solution works with Dell Wireless 55500 Wireless HSPA+ Minicard Modem and O2 SIM.

Raju said...

I too have the same problem in windows 8. But , by just creating the dial up connection, this will solve? Because, it didn't work for me after creating the dialup connection. how to use this dial up connection in vpn client configuration. can you please help here?

raju said...

I am using windows 8 and have the same problem. But by just creating the dialup connection, didn't solve my problem. how do we configure the vpn client with this dial up connection? please clarify.

Anonymous said...

Thanks, I use the 2nd option in a new Fujitsu P772 with a Sierra Wireless card.

Anonymous said...

Thanks, I use the 2nd option to use VPN on my new Fujitsu P772 with Sierra Wireless device.