1. Get the new Sylink.xml from the appropriate folder in the new parent server
- On the computer that runs Symantec Endpoint Protection Manager, go to:
"C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\"
You will see folders with 32-character alphanumeric names, each representing a client group.
Find the folder corresponding to the first 4 unique Alpha-Numerals noted for the 'Policy Serial Number'.
2. On the client computer:
Start --> run --> smc -stop ( It will stop the service)
3. Copy Sylink.xml file from Step 1 and replace under c:\program files\Symantec\Symantec end point protection.
4. Start --> run --> smc -start (it will start the service)
5. Verify the client has been moved to the Default group in the SEPM console and move to the appropriate group if necessary.
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Had problem locating correct policy file - used skylink.xml file from PC in same OU.
Also, in order to stop/start service, had to change directory to dir w/smc.exe
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